Receiving Freight

As you await for your most recent commercial freight shipment to arrive, Chase Cooling Systems would like to offer some important tips. Following these steps can help to insure you are properly prepared to receive your freight and know how to proceed in the event of damage.

First, when freight arrives, always be sure to thoroughly look for visible damage. This include looking over the outside of the packaging and the pallet. Even small outside marks are important. They could mean more serious damage inside. Be on the lookout for dents, gouges, broken boards, and so forth.

Next, look for signs that the package has been tempered with. Any packaging that looks repaired or replaced is cause for closer inspection.

If you see anything wrong, make a short note on the goods delivery form. Clearly indicate any and all damage. Be as detailed as possible when describing the concern. Drivers are often in a hurry but don’t let the driver pressure you into signing for a piece of equipment without a brief inspection. Keep a copy of the delivery form. If there isn’t a paper receipt, ask the driver for an exception number. Remember, if you don’t make a note you are accepting the item as undamaged, whether you suspect damage or not.

We recommend you remove the packaging and inspect the product as soon as possible. It is especially important to unpack equipment before the driver leaves, particularly if there is any indication of damage. Take photos of external damage on the packaging prior to removing it. Then remove the packaging and look for any damage to the product itself. Take pictures of any damage found. If damage is found, contact your company representative to inform them, so they can help you to take the next steps. Never wait more than 24 hours to unpack a freight delivery.

Naturally, there is always the chance for freight damage while equipment is in transit. However, using these tips can help to avoid potential problems and better position yourself for reimbursement in the event of damage.